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Frequently Asked Questions

Q: Gibt es in den Classic-Zimmern eine Badewanne?
A: Die einzige verfügbare Zimmerkategorie mit einer Badewanne ist das Grande-Apartment.

Q: Kann das Bett in einem Classic-Zimmer getrennt werden?
A: Aufgrund der Ergonomie des Zimmers ist nur ein Ehebett verfügbar.

Q: Wie bekomme ich Zugang zu einem WIFI-Netzwerk in meinem Zimmer?
A: Die für die Anmeldung notwendigen Daten finden Sie in der Registerkarte Internet im TV-Menü.

Q: Zu welcher Zeit fährt der Shuttlebus des Hotels?
A: Unter der Woche verkehrt der Shuttlebus des Hotels zwischen dem Chopin-Flughafen in Warschau und unserem Hotel von 6:00 bis 22:30 Uhr. An Wochenenden wenden Sie sich bitte an die Hotelrezeption, um die Busabfahrtszeiten zu vereinbaren.

Q: Bis wie viel Uhr muss ich auschecken?
A: Sie müssen bis 11:00 auschecken.

Q: Ist der Parkplatz kostenpflichtig?
A: Ja, der Parkplatz kostet 60 PLN/Tag und 6 PLN/Stunde.

Wskazówki dojazdu

Vom Chopin-Flughafen – 2 km, am besten mit dem Taxi, 15 - 20 PLN, oder mit dem Bus Nr. 175 oder 188, von der Haltestelle "Lotnisko Chopina". Nach 5 Minuten steigen Sie an der Haltestelle "Novotel" aus. SKM – Stadtschnellbahn; Linien S2, S3, RL – steigen Sie an der Haltestelle "Warszawa Żwirki i Wigury" aus.

Vom Stadtzentrum – 6 km, Sie erreichen uns mit dem Taxi oder dem Bus Nr. 175, 504 von der Haltestelle "Centrum". Nach ca. 30 Minuten steigen Sie an der Haltestelle "Novotel" aus. SKM – Stadtschnellbahn; Linien S3, RL (Warszawa Centralna), Linie S2 (Warszawa Śródmieście) – steigen Sie an der Haltestelle "Warszawa Żwirki i Wigury" aus.

Vom Bahnhof Warszawa Centralna – 5 km, Sie erreichen uns mit dem Taxi oder dem Bus Nr. 175 oder 504 von der Haltestelle "Dworzec Centralny". Nach 25 Minuten steigen Sie an der Haltestelle "Novotel" aus.

Von der Altstadt – 8 km, Sie erreichen uns mit dem Taxi oder dem Bus Nr. 175 von der Haltestelle "Plac Piłsudskiego" an der Nationaloper. Nach ca. 35 Minuten steigen Sie an der Haltestelle "Novotel" aus.

Von der Autobahn A2/A8 und der Schnellstraße S2 – am Knotenpunkt Konotopa (22 km vom Hotel) fahren Sie in Richtung Chopin-Flughafen, Ausfahrt "Mokotów/Marynarska".

Vom Modlin-Flughafen – 45 km, Bahnlinie RL (Preis 19 PLN, ca. 1 Stunde), steigen Sie an der Haltestelle "Warszawa Żwirki i Wigury" aus. Das Taxi kostet ca. 200 PLN.

Hotel's regulations
Informacja o danych osobowych

und Garden Hotel Sp. z o.o. with a headquarter in Warsaw- owner of the Sound Garden Hotel- pay an attention at privacy of it's own guests and another persons which personal data is processed by hotel.  Hotel applies regulations of privacy protection in its activity, especially to the General Regulation on the Protection of Personal Data No. 679/2016, so-called RODO. 
Hotel has an aim to provide full information for persons whose personal data is processing by Hotel about sphere, aim and method of processing their personal data and an information about its own rights. 
Hotel only uses data which is necessary needed for realization every goal, for which personal data is processing.

Processing of personal data obtained for marketing or similar purposes

If hotel obtained your personal data in marketing or similar purposes you have the right to object such processing. An objection may be filed at any time. If Hotel wouldn't have another legal basis for processing your personal data, the process will be stopped.  The legal basis for objection is Data 21 RODO. 


Processing of personal data obtained on the basis of consent, including for marketing purposes
If Hotel ohbtauned your personal data on the basis of consent you have a right to withdraw this consent. Thid does not affect validity of perosnal data processoing in time, when consent was valide. The legal bases for withdraw is Data 7 RODO. If you object processing your personal Hotel will recognize that your conesnt is withdrawn. 

Personal Data of Guests who already stayed or are going to stay at the Hotel

1. Personal Data of Guest are processing on the bases of agreement about provision of hospitality services or made reservation between Guest and Hotel. 
The main aim of personal data proccessing is provision of hospitality services or other similar services, which are provided by Hotel at the guest's request. Furthermore, personal data may be processing by video monitoring which is used by Hotel. The purpose of monitoring is guest's security and another persons who are staying ath the hotel or around by. 
2. Hotel informs, that providing personal data is contractual and statutory requirement (when documenting sales made for Guest by invoice). 

3. Guest's personal data may be processing in order to conduct guest satisfaction surveys in conjuction with provided by Hotel services. The legal base for processing personal date in this purpose is justifiable interest of the Hotel (Art. 6 act 1 RODO).  The hotel has assessed the impact of activities undertaken for this purpose on privacy. This rating led Hotel to a conclusion thet processing of personal data as part of an excused interest, it does not interfere too much with the privacy of the Guest.  Furthermore, this way of personal data processing has to lead to improving the quality of services which are provided by Hotel, what has to make an advantage for Guest in the form of better understanding of Guest'ds needs. Because of it interests if Guest are not violated

4. Hoteol informs that Guest's personal data will be stored during the whole timeof providing hospitality service for Guest, and also data will be stored during the time of limitation of any claims, including tax and civil claims. However personal data which is processed by video monitoring will be stored throughout 30 days, unless due to a special circumstances (ex. accident) recording will be stored longer. 
5. In case of booking a room at Hotel via tavel agency or booking portal, categories of Guest's personal data which are delivered for the Hotel by those subjects may include name and surname, date of stay, e-mail adress, phone number of Guest. About detailed source from where Hotel received a presonal data, Guests may ask for an information at the Reception desk. 
Common infomation: 

  1. Hotel informs that personal data may be disclosed for the folowing categories of recipients: 
    -accounting/audit companies cooperating with the Hotel; 
    -law companies cooperating with the Hotel; 
    -insurance copmpanies cooperating with the Hotel; 
    - IT companies and companies which provide support and management IT infrastructure at the Hotel; 
    -delivery company and post; 
    - travel agencies. 
  2. Hotel informs tat everyone has right of access for its own personal data :art. 15 RODO) and for its editing (art. 16 RODO). Everyone has right for data's transfering (art. 20 RODO), raising objections about processing (art. 21 RODO) and for deleting personal data (art.17 RODO), limitation of processing (art.18 RODO), if there are legal grounds for it. 
    The hotel informs about the right to lodge a complaint to the supervisory body supervising the processing of personal data.
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